Our most important consideration is the well-being of our community and guests, and as the COVID-19 situation evolves we continue to update our policies and procedures to implement guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As we welcome our guests once again, we are committed to providing a safe environment that aligns with local, state, and federal guidance for working to defeat COVID-19.
The Kelley House COVID-19 Task Force consists of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, Our Task Force is heightening and refining our already high cleaning and safety standards, and is actively monitoring the latest guidelines and protocols from the CDC, WHO, and state and local health officials as well as hospitality industry experts. We thank you for your patience and cooperation as we implement the recommendations of the Task Force and adjust our usual services to maximize the safety of our guests and Team.
We have implemented a flexible Risk Free Reservations policy for the remainder of the year 2020. Reservations booked through our site or our Reservations Office can be changed or cancelled at no charge up to 24 hours before your scheduled arrival (4:00 PM EST on the day of your arrival). Risk Free Reservations apply only to direct bookings online through our website or by phone with our Reservations Office. This policy does not apply to any of our online booking partners.
We ask all our guests to self-certify that they are free from symptoms of COVID-19 and have not experienced COVID-19 symptoms, tested positive for COVID-19, or come into contact with a COVID-19-positive individual for a minimum of two weeks before arrival. If you are experiencing COVID-19 symptoms like cough, fever, and/or sore throat, we respectfully request that you call us to reschedule your reservation and plan to visit when you are feeling better.
Keep a safe distance with mobile check-in! Check-in emails are sent the morning of arrival (check your spam!) Once the check-in process is complete, simply stop by the Front Desk to pick up your sanitized key.
If you require assistance with luggage, please let us know! We will be happy to help, using fresh gloves and sanitizing your luggage before and after handling.
Our Front Desk, and any other areas that form a queue, are clearly marked for appropriate physical distancing and feature Plexiglass separation screens. We have increased the number of housekeepers cleaning the public spaces of the hotel and restaurants with a frequently rotating sanitation schedule. We are using hospital-grade disinfectants to clean all surfaces with increased frequency. Hand sanitizing stations are being installed throughout the property.
We require all guests to wear face coverings when in public areas, to keep a safe 6-foot distance from others, and to refrain from congregating in groups.
In guest rooms, we have elevated our rigorous protocols and thoroughly clean all surfaces with hospital-grade disinfectants which meet EPA guidelines and are approved for use against viruses, bacteria, and other airborne and bloodborne pathogens. Complimentary hand sanitizer and disinfecting wipes will be available in each guest room or suite. TV remotes are sanitized and packaged in a sealed bag between reservations. Room keys are sanitized before and after each use, and are sealed in a plastic pouch after sanitation.
We will make every effort to assign rooms so that there is at least one empty room between each occupied room, and all guest rooms and suites will be vacant and clean for at least 24 hours prior to every arrival. Our housekeeping team keep a safe distance when responding to service requests, and will not enter any guest room while it is occupied.
All non-essential items like decorative pillows, magazines, extra pillows and blankets stored in guest room closets, Keurig coffee makers, and utensils and dishware have been removed from all guest rooms and suites as a precaution.
Our HVAC system does not recirculate air between rooms. Heating and cooling units are unique to each guest room or suite.
Our mobile technologies provide reassurance and social distancing options for our guests. Guests can mobile phone or desktop devices to check in, check out, and order from our restaurants.
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are using EPA-approved, hospital-grade disinfectant to frequently sanitize surfaces throughout the hotel. Our housekeeping staff guest keys and devices shared by associates.
We provide our employees with fresh gloves and masks as soon as they arrive at our property, and have established pre- and post-shift sanitation and symptom certification procedures for our entire team. In keeping with Massachusetts Governor Baker's executive order, we are asking all our guests to wear masks or facial coverings when not in their rooms.
Welcome to the Pool! By order of the Board of Health and for the safety of all, all guests must follow these COVID precautionary rules while in the pool area.
Guests must register their name and room number with the pool attendant.
Only the pool attendant can move furniture with restrictions.
Furniture is limited by order of the Edgartown Board of Health.
No food or open drinks in the pool area.
6 foot distancing between persons on pool deck and in the water.
No toys, flotation, of any kind in pool area. Swimmers and bathing suits only – no masks.
Towels must stay in pool area.
Swimmers will be required to limit their time at the pool to share time with other guests during peak hotel occupancy. Restrictions will be posted daily.
Masks must be worn while moving around the pool area but NOT in the water.
The hotel staff and management reserve right to conclude pool service at any time.
Next year we hope to be back to normal so please bear with us while we work to ensure your safety!
We are working to make sure each of our restaurants offer robust online ordering, grab & go options, outdoor dining, and touchless payment methods. Our restaurants have reduced their seating capacity to allow for proper social distancing that complies with Massachusetts state guidance.
Keep a safe distance with mobile check-out! Check-out emails are sent the morning of your departure (check your spam!) Once the check-out process is complete, simply drop off your key at the Front Desk to be sanitized. If you require assistance with luggage, please let us know! We will be happy to help, using fresh gloves and sanitizing your luggage before and after handling.
Located on one of New England’s most picturesque destinations, the Kelley House is nestled in the heart of downtown Edgartown. Steps away from the island’s best activities, exquisite beaches, dining, shopping, ferry service, the Edgartown lighthouse and harbor, Chappy ferry, galleries, and much, much more, make the Kelley House THE BEST ADDRESS in Edgartown.
Known for its hospitality, welcoming atmosphere, and casual downtown feel, the Kelley House offers guests a comfortable, relaxed seaside vibe. The hotel pool, Wave Bar, award-winning restaurant, The Newes from America, and our new Myx Market, make guest’s experience convenient and enjoyable. With bike rentals on property, 24/7 front desk attendants and exceptional concierge service, come see why the Kelley House is the IDEAL place to stay on Martha’s Vineyard.