Our most important consideration is the well-being of our community and guests, and as the COVID-19 situation evolves we continue to update our policies and procedures to implement guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As we prepare to welcome our guests once again, we are committed to providing a safe environment that aligns with local, state, and federal guidance for working to defeat COVID-19.
The Kelley House COVID-19 Task Force consists of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, Our Task Force is heightening and refining our already high cleaning and safety standards, and is actively monitoring the latest guidelines and protocols from the CDC, WHO, and state and local health officials as well as hospitality industry experts.
We have implemented a flexible Risk Free Reservations policy for the remainder of the year 2020. Reservations booked through our site or our Reservations Office can be changed or cancelled at no charge up to 24 hours before your scheduled arrival (4:00 PM EST on the day of your arrival). Risk Free Reservations apply only to direct bookings online through our website or by phone with our Reservations Office. This policy does not apply to any of our online booking partners.
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are using hospital-grade disinfectants to clean all surfaces with increased frequency, dedicated staff, and recommended cleaning agents.Hand sanitizing stations are being installed at all guest and employee entrances and at our front desk, and complimentary sanitizing wipes and mask will be available throughout the property.
In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. We will be placing complimentary masks and disinfecting wipes in each room for your use. Rooms will be assigned so that there is at least one empty room between each occupied room, and all guest rooms and suites will be vacant and clean for at least 24 hours prior to every arrival.
Our mobile technologies provide reassurance and social distancing options for our guests. By the time we reopen, you will be able to use your phone to check in, check out, interact with our Concierge, and order from our restaurants.
We are using the latest electrostatic sprayers to sanitize surfaces throughout the hotel. We are also testing ultraviolet light technology and industry-grade cleaning products to sanitize guest keys and devices shared by associates.
We provide our employees with fresh gloves and masks as soon as they arrive at our property, and have established pre- and post-shift sanitation and hygiene procedures for our entire team. In keeping with Massachusetts Governor Baker's executive order, we are asking all our guests to wear masks or facial coverings when not in their rooms.
We are working to make sure each of our restaurants offer robust in-room delivery options, and are implementing online ordering, mobile ordering and payment, grab & go options, and touchless payment methods across the property. Our restaurants have reduced their seating capacity to allow for proper social distancing.
If you have any questions or concerns about your upcoming stay, we want to hear from you!
Located on one of New England’s most picturesque destinations, the Kelley House is nestled in the heart of downtown Edgartown. Steps away from the island’s best activities, exquisite beaches, dining, shopping, ferry service, the Edgartown lighthouse and harbor, Chappy ferry, galleries, and much, much, more, make the Kelley House THE BEST ADDRESS in Edgartown.
Known for its hospitality, welcoming atmosphere, casual, downtown feel, the Kelley House offers guests a comfortable, relaxed seaside vibe. The hotel pool, Wave Bar, award-winning restaurant, The Newes from America, and our new Myx Market, make guest’s experience convenient and enjoyable. With bike rentals on property, 24/7 front desk attendants and exceptional concierge service, come see why the Kelley House is the IDEAL place to stay on Martha’s Vineyard.